Terms and conditions of use


I. General Terms of Use

The following rules comprise Regulations of the online shop at www.luxfur.co.uk. Operator of the shop and owner is FOX Robert Nowakowski, based in Zielona Góra, postal code 65-128, ul. Krępowska 8, Poland, Tax Id. PL973-086-43-21 Address for correspondence:

FOX Robert Nowakowski,
ul. Krępowska 8,
65-128 Zielona Góra,
Poland

e-mail: luxfur@luxfur.co.uk

By accessing, browsing and/or using this site, you acknowledge that you have read, understood and agree to be bound by these regulations and to comply with all applicable laws and regulations. If you do not agree to these terms, then please do not use this site.

II. Ordering

When placing an order you agree that all information provided is accurate and complete. When you place your order over the website we will send a confirmation email which will detail the products ordered, payment method, and cost. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.

Please note that your order constitutes only an offer to purchase goods from us, and does not form a binding contract until accepted by us. No contract for the sale of any product will exist between you and fox-fashion.co.uk until we accept your order by despatching the product to you, notwithstanding that we may have sent an email confirmation.

III. Payments

LuxFur offers its customers the following payment methods:

a) Pay with your PayPal account, credit card (CB, Visa, Mastercard...), or private credit card)

It enables any individual or business with an email address to securely send payments online.

With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make.

Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.

If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.



b) Pay by international bank wire

bank wire in GBP
account owner: Robert Nowakowski
IBAN: PL78 2490 0005 0000 4000 1966 9558 (Bank: Alior Bank)
BIC/SWIFT: ALBPPLPW

bank wire in EUR
account owner: Robert Nowakowski
IBAN: PL76 2490 0005 0000 4000 6061 8532 (Bank: Alior Bank)
BIC/SWIFT: ALBPPLPW

bank wire in PLN
account owner: Robert Nowakowski
IBAN: PL21 2490 0005 0000 4000 9829 6747 (Bank: Alior Bank)
BIC/SWIFT: ALBPPLPW


IV. Delivery

We only deliver within the European Union

Packages are generally dispatched within 1-3 work days after receipt of payment and are shipped via UPS, DPD or DHL with tracking.

We are dedicated to shipping your order quickly and ensure its safe delivery. All packages are insured. 

Boxes are amply sized and your items are well-protected.

Once you have selected the items you would like to order and have placed them in your cart our website will automatically calculate the cost of the available shipping options.

Shipping fee depends on the country to which it will be realized.

Country

Method of delivery

Cost of delivery

Time of delivery

European Union

UPS

£ 15 tax incl.

4 -5 working days

Germany

Deutsche Post DHL

£ 8 tax incl.

1 - 2 working days

Netherlands
Belgium
Luxemburg

DPD

£ 12 tax incl.

2 - 3 working days

Austria

Deutsche Post DHL

£ 12 tax incl.

2 - 3 working days

Poland

Poczta Polska

DHL

£ 2.5 tax incl.

£ 4.5 tax incl.

1 - 2 working days


V. Warranty and complaints

All products available in the shop come with the Seller's warranty. The warranty does not cover any accidental or intentional mechanical damage nor damage caused by negligence or misuse of the product. Document of purchase is required for complaints to be acknowledged.

Any product sent back to the Seller for complaint purposes must be accompanied by a statement of complaint, describing the reason for complaint and circumstances that resulted in the product's faultiness. Customers should also provide their full name, adress, order ID number and specify their expectations on how the complaint should be handled (exchange for another product of the same type, repair, cash refund).

Complaints will be processed within 14 days after the package was delivered to the Seller. The Customer will be notified about the actions resulting from the filed complaint.

In cases of justified complaints, the Seller will cover all shipping fees connected with the complaint.

In cases of unjustified complaints, the Customer will cover the shipping fees connected with the complaint.

VI. Pricing

All prices on luxfur.co.uk website are in UK pounds sterling and are inclusive of Polish VAT where applicable.

VII.  Customer registration

Orders can be placed through an order form available at the shop's website. Private individuals (over the age of 18 and younger, provided they have received permission from legal guardians) and legal persons are allowed to register as customers.

When registering, Customers are required to provide information about themselves that is accurate and true; otherwise, the order might not be processed.

Customers' personal data is collected for shop purposes only and is processed for purposes of Seller's economic activity and for means of promotion and advertisement, adhering to security measures in accordance with the Polish Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883) 

VIII. Returns and Exchanges Information

If you are not satisfied with your purchase, you may return merchandise in original condition, within 14 days of delivery date for an exchange or refund.

Credits will be issued in the same manner as payment was made. Returns made after the 7 day return period.

To return or exchange an item, complete the appropriate portion of the form:

click -> Return/Exchange Form

and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange.

Our Address:

FOX Robert Nowakowski
ul. Krępowska 8
65-128 Zielona Góra
Poland

The buyer must pay for return shipping fees and these are non-refundable.