Terms and conditions of use


I. General Terms of Use
The following rules comprise Regulations of the online shop at www.luxfur.co.uk. Operator of the shop and owner is FOX Robert Nowakowski, based in Zielona Góra, postal code 65-128, ul. Krępowska 8, Poland, Tax Id. PL973-086-43-21
Address for correspondence:
FOX Robert Nowakowski,
ul. Krępowska 8,
65-128 Zielona Góra,
Poland
e-mail: luxfur@luxfur.co.uk
By accessing, browsing and/or using this site, you acknowledge that you have read, understood and agree to be bound by these regulations and to comply with all applicable laws and regulations. If you do not agree to these terms, then please do not use this site.
II. Ordering
When placing an order you agree that all information provided is accurate and complete. When you place your order over the website we will send a confirmation email which will detail the products ordered, payment method, and cost. You must check that all the details on this confirmation email are correct and contact us as soon as possible if any details are incorrect.
Please note that your order constitutes only an offer to purchase goods from us, and does not form a binding contract until accepted by us. No contract for the sale of any product will exist between you and luxfur.co.uk until we accept your order by despatching the product to you, notwithstanding that we may have sent an email confirmation.
III. Payments
Payment by PayPal:
It enables any individual or business with an email address to securely send payments online. With a PayPal account, you can choose to pay with your credit card, debit card, bank account, or PayPal account balance for any purchase you make. Your credit card and bank numbers are never seen by the seller or merchant. Plus, you're 100% protected against unauthorized payments sent from your account.
If you select PayPal as your payment option, you will continue through the standard checkout process then automatically proceed to paypal.com to complete your payment.
IV. Delivery
FOX company offers delivery of its products within European Union and also to Switzerland, Norway, USA and Canada.
We will prepare and ship your order within 3 business days of receiving full payment. The time of order processing can last longer if it is given in a product description. If you place your order before 12:00 am we will start processing it on the same day.
Packages are shipped via UPS or DHL with insurance and tracking. Boxes are amply sized and your items are well-protected.
Costs of delivery depends on the chosen method of delivery and the country to which it will be sent.
UPS and DHL estimates are not guaranteed. Some orders may be held up due to weather, customs or other unforeseeable events.
UPS and DHL will not deliver to PO Boxes. Please provide a valid street address and phone number for delivery.
V. Warranty and complaints
All products available in the shop come with the Seller's warranty. The warranty does not cover any accidental or intentional mechanical damage nor damage caused by negligence or misuse of the product. Document of purchase is required for complaints to be acknowledged.
Any product sent back to the Seller for complaint purposes must be accompanied by a statement of complaint, describing the reason for complaint and circumstances that resulted in the product's faultiness. Customers should also provide their full name, adress, order ID number and specify their expectations on how the complaint should be handled (exchange for another product of the same type, repair, cash refund).
Complaints will be processed within 14 days after the package was delivered to the Seller. The Customer will be notified about the actions resulting from the filed complaint.
In cases of justified complaints, the Seller will cover all shipping fees connected with the complaint.
In cases of unjustified complaints, the Customer will cover the shipping fees connected with the complaint.
VI. Pricing
All prices on luxfur.co.uk website are inclusive of Polish VAT.
VII.  Customer registration
Orders can be placed through an order form available at the shop's website. Private individuals (over the age of 18 and younger, provided they have received permission from legal guardians) and legal persons are allowed to register as customers.
When registering, Customers are required to provide information about themselves that is accurate and true; otherwise, the order might not be processed.
Customers' personal data is collected for shop purposes only and is processed for purposes of Seller's economic activity and for means of promotion and advertisement, adhering to security measures in accordance with the Polish Personal Data Protection Act of 29 August 1997 (Journal of Laws [Dz.U] No. 133, item 883) 
VIII. Personal data protection
Personal data of the Customer is processed by the seller as the personal data administrator.
The disclosure of personal data by the Customer is voluntary, but necessary to establish an account, use the specified Online Services or enter into a sale agreement.
The seller shall apply appropriate technical and organizational measures to protect the processed personal data.
The Customer is entitled to access and correct its personal data. Personal data can be corrected or deleted after logging to the Account, or for unregistered Customer, the Customer may modify or delete own data by sending a request to the seller.
Additional explanations regarding the protection of personal data are contained in the "Privacy Policy" tab available in the Online Shop.
IX. Returns and Exchanges Information
If you are not satisfied with your purchase, you may return unworn merchandise in original condition, within 14 days of delivery date for an exchange or refund.
Credits will be issued in the same manner as payment was made.
To return or exchange an item, complete the appropriate portion of the form:
click -> Return/Exchange Form
and enclose it with the merchandise you are returning. Please indicate on the form whether you would prefer a refund or an exchange.
Our Address:
FOX Robert Nowakowski
ul. Krępowska 8
65-128 Zielona Góra
Poland
The buyer must pay for return shipping fees and these are non-refundable.
X. Import Duties and International Taxation
International Buyers outside the European Union – Please Note: Import duties, taxes and charges are not included in the item price. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to bidding or buying.
Customers from the European Union do not assume any additional costs.
XI. Final provisions
Online Shop www.luxfur.co.uk cares about consumer rights. The consumer may not waive the rights conferred on them by the Act on Consumer Rights. The provisions of the agreements less favourable for the consumer than the provisions of the Act on Consumer Rights shall be unessential and the provisions of the Act on Consumer Rights are applied instead. Therefore, the provisions of these Regulations are not intended to exclude or limit any consumer rights conferred on them by mandatory provisions of law, and any possible doubts should be interpreted for the benefit of the consumer. In the case of any possible and unintended discordance of the provisions of these Regulations with the aforementioned laws, these laws are of the priority and shall be applied by the Seller.
The Regulations take effect on the 26.03.2018.